Skip to content
Kisters
Our global websites
>

Support, Repairs and Product Warranty

Our team is always available to answer your questions.

Two people collaborate at a desk, looking at a laptop screen. One is seated and typing, while the other stands beside them, leaning in and smiling as they discuss Instruments Support together in a modern office setting.

Support for Software and Instruments

Customer Service Desk (ticket system)

Our Customer Service Desk is available 24/7 to help you with any questions or queries you may have about our products. Please create a ticket. We will deal with your request as soon as possible.

Visit Customer Service Desk

Telephone

You can reach our service team personally on the telephone numbers below during the official business hours of KISTERS AG from 8 a.m. to 5 p.m. on working days (or up to 24/7 with a corresponding maintenance contract).

Below you will find the direct contact details of our support teams.

Telephone numbers and email addresses

KISTERS Europe | International

KISTERS New Zealand

KISTERS Australia

KISTERS North America

KISTERS Ibérica

A person wearing white gloves uses a soldering iron to work on green circuit boards on a cutting mat, providing Instruments Support while assembling or repairing electronic components.

Repairs of sensors, data loggers, and other KISTERS instruments

KISTERS precision instruments and data loggers are manufactured using quality controlled processes. KISTERS manufacturing and assembly facilities in Australia, New Zealand and Europe are all ISO 90001 certified. All instruments are factory tested and/or factory calibrated before being shipped to the customer. This ensures that KISTERS products are fully functional when delivered.

Over time, wear and tear can affect even the most robust instruments. In addition, accidents and mechanical (such as shocks) or electrical (such as power surges) disturbances can adversely affect part or all of an instrument. In these cases, repair is required and KISTERS offers repair services for its entire product portfolio.

If there is a problem with a sensor or data logger, the user can rely on the KISTERS service offering to resolve the issue. KISTERS’ qualified technicians can diagnose problems, develop a repair plan and cost, and get the equipment back in operation or, if damage is too extensive, suggest a replacement.

Repair Request Form

Please fill out the form below, sign and submit with your equipment.


English | International

Europe | English

Europe | German

Spanish

Several black mechanical devices are arranged on a table, providing instruments support, with a sheet of paper containing a printed form or chart resting on top. The devices have metallic components and buttons.

General warranty & liability conditions of KISTERS AG for instruments

The Supplier warrants that it will, at its own discretion, replace, repair or refund products supplied by the Supplier in which, under proper installation (documented in a duly filled-in Service Sheet) and under proper operation and untouched by force majeure and in absence of any unauthorized alterations of the product or of any of the product components affecting its performance, defects appear, subject to the claim being made in writing to the Supplier within 12 months after dispatch or such other period as may be agreed on in the sales or service contracts, provided that the goods or parts are returned to the Supplier or a named service center appointed by the Supplier within that period suitably packaged and carriage paid and, where relevant in accordance with any particular instructions which the Supplier may have notified to the Reseller at the time of supply or at the time of notification of the defect.

Returned goods or parts thereof must be accompanied by an advice note stating the serial number of the device and the nature of any claimed defect, together with such further information as the User/Customer may stipulate. In cases where the goods or parts thereof are replaced, the returned goods or parts thereof shall become property of the Supplier. This warranty shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods except any implied by law which by law cannot be excluded.

Unless otherwise individually agreed on in writing per transaction the Supplier shall be under no liability whatsoever to neither the Reseller nor the end-customer for any indirect loss and/or expense (including loss of profit) suffered by the Reseller or the end-customer resulting from a defect. In any case, remedies of the Reseller or the end-customer shall be limited to damages. Under no circumstances shall the liability of the Supplier exceed the price of the goods. The Supplier shall not be liable for any loss or damage whatever due to the failure by the Supplier to deliver the goods (or any part of them) promptly or at all.

A blue shield with a checkmark and star symbol in the center, overlaid on a background of technical engineering schematics and faint digital interface elements, representing Instruments Support.

Please note that unauthorized interference with the system will result in the loss of warranty and exclusion of liability. Modifications or interventions to system components may only be performed by qualified personnel with the express approval of KISTERS AG or another entity within the KISTERS Group. The following cases are excluded from warranty coverage:

  • Mechanical damage caused by external forces such as ice impact, stone impact, or vandalism.
  • Damage due to overvoltage or electromagnetic fields exceeding the norms and specifications outlined in the technical documentation.
  • Damage resulting from improper handling, including but not limited to the use of incorrect tools, improper installation, or electrical faults such as reverse polarity.
  • Damage caused by operation outside the specified conditions of use.
  • Damage arising from non-compliance with instructions provided in the product manual and/or the Quick Installation Guide.

Please ensure that all work is carried out in strict adherence to applicable guidelines and instructions.